Hanoi Brilliant Hotel & Spa

The location is really good. There are supermarket, 24/7 stores, cafe, pizza, local restaurant, clothes, souvenir store, Hoan Kiem lake .. etc all nearby. Their staffs are friendly and helpful. I hadn’t prepare for anything about Hanoi before arrival. While check in at their hotel, their staff have a list of things to do, places to go and a map for me, with some orientation as well. Each night while I came back to my room, there must be a little pouch hanging on the door knob. Inside the pouch was some chocolate and a note. The message on the note was heart warming stuff.

My friend and I got the Executive Twin room which was much bigger than expected! There was a lovely chair and table to sit and journal in the morning. We also had a window that opened to the street view but it was not a problem, we are in the Old Quarter which is bustling with activity, so we expected it to be noisy. The location was perfect! Henry at front desk told us about some great areas to go see and then the Trainee Eira was amazing! She was so friendly, helpful and such a joy to have conversations with! She even spoke to us in Chinese when she realized that we live in China! Breakfast was extremely filling. There was a big spread and many options of fruits to choose from and there was an a la carte menu to make more selections if desired. Really no complaints about the breakfast!

Great breakfast, eggs and small pancakes made to order plus everything else displayed. Staff awesome, took time to explain everything and so helpful. Location perfect, short walk to everything.

Service attitude and soundproofing effectiveness.

Nice big room with opening windows. Comfortable large bed. Wooden floors. Nice breakfast daily.